Popular Questions

Will I receive the same product that I see in the picture?

Yes, you will receive the product in our photos. All photography on Thaya Jewels is done in-house and we take authentic product photos only. The images on thayajewels.com are copyright protected, but may be used on the condition that the user credits the source of the picture © gemsballet.com

Where can I view my sales receipt?

We send you an email confirmation immediately after you place an order. It will contain your order receipt and other information you can use to follow-up on your order.

Will you restock items indicated as “out of stock”?

Yes, we most definitely will! If something you love shows “Out Of Stock”, please check back within 3 days. We usually restock on the website as soon as we get fresh stock. If you are in a hurry, get in touch! We can do something like magic to get you a special order.

Can I return an item?
Please refer to our delivery & return policy for more information. 
Do you have questions about how we can help your company?

Send us an email on [email protected] and we’ll get in touch shortly.


17 Irving Pl, New York, NY 10003


Monday – Saturday, 10AM to 5PM

778 568 999

[email protected]

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